B Brooks

Sarah is a design leader and intrapreneur working at the intersection of foresight, service design and mixed-methods research approaches to help teams and organizations reach better, more equitable outcomes. She has worked across the enterprise, federal, non-profit, startup and hybrid organizations.

She is based in Montauk, New York traditional territories of many indigenous peoples including the Montaukett.

Sarah’s work highlights

Journey System

In 2018, Sarah began her mission as a Distinguished Designer, Digital Journeys to readjust how work is done at IBM.

Pecha Kucha Talk
EPIC 2018

Sarah presented a PechaKucha about Complexity at EPIC 2018: Evidence in Honolulu. “We have to solve for whole systems, including the margins…”

Customer Experience, VA

“We used a co-design approach… During my time at VA, we applied and taught design practices through the Veterans Health and Veterans Benefit administrations alongside the dedicated civil servants working to support Veterans.”