Speaking

Living Systems

“You can’t solve the problem with
the same thinking that created it.”
— Albert Einstein

Making the world work better
for 100% of Humanity.

Designers are increasingly interested in addressing complex challenges that can benefit society. Getting beyond what designers are typically taught in school, this talk explores the mindsets, methods and approaches needed for complex social and system change to begin to work.

Beyond Sustainability.

Humanity’s use of resources has brought us beyond the earth’s carrying capacity. Designers working collaboratively with communities can be an antidote to overwhelm at the scope of our inter-related ecological and social challenges in the era of the anthropocene. Learn practical skills and exercises designers need to integrate sustainability principles across levels of work.

Designing For Resilience: A Starting
Set of Principles.

How do you build capabilities that you might not yet have? How do you approach doing the work to create lasting change that actually matters? Here, we begin with a playful set of working principles— skills and novel ways of working—that are essential for community builders, designers, and change-makers.

Design Research

“What people say, what people
do, and what people say they do
are entirely different things.”
— Margaret Mead

Insights From The Field:
Getting Down Into Context.

Here’s why we have to get out of the building and into people’s lives, neighborhoods, and living spaces. Design research is about seeking to understand people as they actually are, not as we think they are. Human behavior is fascinating. When we’re search of the new, getting outside and into the real world is essential. Learn the essentials of field research, ethnography, and the importance of getting outside the office (even when it feels like there’s not enough time or money).

Building Design Cultures.

How do we make diverse, empowered teams a reality? Through design leadership, servant leadership, a multiplicity of perspectives, and supportive mentoring. Building a healthy culture is critical for optimal design practices: here’s how to create a space with psychological safety and trust, which leads to high-performing teams.

Service Design in Complex
Organizations.

Delivering seamless customer experiences is increasingly challenging as businesses get more complex. Learn how to better work across business units, wrangle divergent backlogs, and set up better systems of measurement to continuously improve and deliver high-quality experiences.

Standing up a Customer Experience
Office in the Federal Government.

How we used human-centered design to improve outcomes and service delivery for Veterans. These stories from the field made us ask: How do you make change in one of the oldest institutions? How do you help an organization serve its mission to its constituents? I dive into the unique constraints of government, policy, partnerships, and how different working in the government can be from working in the private sector.

Visionary Thinking

“You cannot dig a hole in a
different place by digging the
same hole deeper.” — Edward
DeBono

Lateral Thinking.

We can’t keep doing work in the same ways and expect different results. Combining ideas in new ways is what invention is. If we truly seek innovation, we have to actively practice new ways of thinking and disrupt our normal patterns. Here’s how to embrace the novel, create new modes of thinking, and explore new modes of practice.

Ethical Implications of Design

When we shepherd new technologies into society, it’s a given that there will be unintended consequences. How we plan for, consider, and expand our thinking to address these outcomes in real time—particularly incorporating ways to uncover marginalized perspectives—is deeply important for both the lifespan and impact of what we aim to build.

The Case for Generalists

Delivering seamless customer experiences is increasingly challenging as businesses get more complex. Learn how to better work across business units, wrangle divergent backlogs, and set up better systems of measurement to continuously improve and deliver high-quality experiences.

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