Selected Presentations


Upcoming: October 23, Back End of Innovation – Focus on Execution, Keynote, Orlando, FL

July 25, 2017, Changemaker Chats, The Power of Empathy in the Workplace, Washington, DC

May 3, 2017, Wesleyan University’s Introduction to Design Thinking: Liberal arts to epic challenges class, Lecture, Middletown, CT

April 27, 2017, City of Philadelphia speaker series, By Design: Transforming public sector services, Journey Mapping Workshop and Philadelphia University of the Arts, Keynote, Philadelphia, PA


October 2016, IBM Asks, Austin TX

September 2016, Assets Learning Conference, Human Insights Panel, Washington DC

September 2016, Flavors of Service Design in DC: Launch Celebration &  Panel Discussion, Booz Allen Hamilton Innovation Center, Washington, DC

September 2016, CXDC, Fireside Chat with Chief of Staff, Julia Kim, moderated by Sam Stern, Washington, DC

June 2016, Keynote and Mapping the Service Design Journey workshop, Residency, ArtCenter College of Design, Designmatters, Pasadena, CA

April 2016, “Sleepless Nights: Resilience & Civic Design” Talk & workshop, The Innovation Lab at OPM, Washington, DC,

April 2016, “Design & Public Policy” Guest Lecture, Brown University’s Watson Institute Design, Governance & Urban Futures, Providence, Rhode Island

April 2016, Design & Dine, Philadelphia University, College of Design, Philadelphia, PA

March 22, “Sleepless Nights: Resilience & Civic Design” AIGA Design Salon, Washington, DC

February, 2016, “Creating Conditions for Design Thinking to Thrive” Workshop Co-Lead with Holly O’Driscoll of P&G, Marcus Evans Design Thinking Conference, San Francisco, CA

January, 2016, “Customer Experience, Government and Creating Change” Lecture, DotGov Design, Washington, DC


December 2015, “Customer Experience in the U.S. Federal Government” Guest Lecture at SVA MFA Design For Social Innovation program, New York, NY

October 2015, “TL;DR” Keynote at Autodesk X Summit, San Francisco CA

October 2015, “Veterans, VA and Customer Experience. Busting Stereotypes” Keynote at Global Service Design Network, New York, NY

October 2015, “Design for Civic Engagement” Guest Lecture ArtCenter College of Design, DesignMatters program, MDRIA Course, Pasadena, CA


June 2014,  “System Shifting” workshop facilitation with Sarah Nelson, Catapult Labs, hosted at Facebook, Menlo Park, CA

April 2014, “System Change Geek” Keynote at Centro Diseño Design School, Mexico City, Mexico

March 2014, “Future of Fish: A Collective Impact Case Study”, Guest Lecture at CCA dMBA program, SF, CA


October 2013, “1+1=3” Keynote at VOR Innovation Conference, Mexico City, Mexico

June 2013, “Living Economies” Keynote at DMI: Designing the Next Economy, Los Angeles, CA

June 2013, “Living Economies” Community Lecture at Art Center, Pasadena, CA

April 2013 “Resilience” Guest Lecture at CCA dMBA program, SF, CA


October 2012, “Local and Global Social Innovation” with Patrice Martin of at SOCAP12, SF, CA

June 2012, “Tips for Living in the Anthropocene” at SOCAP Europe, Malmö, Sweden


September 2011, “Social Capital: The Intersection of Meaning and Money, Part II“, Commonwealth Club, SF, CA