SDN SF Kicks off 2014 at Fjord

Service Design Network SF’s first event of 2014 Learning in the Digital Age packed the house at Fjord, the international service design consultancy, last week. The program focused on the shift in education and how people learn as education increasingly moves from the classroom to online and students, from those in grade school to continuing education, have access to more offerings at a lower price than ever before.

Karin Little, Executive Design Director at Fjord and Thomas Schneider Design Director at Fjord framed up key questions: How can service design help improve the end-to-end learning experience? What should designers and product teams be conscious of, and what are the challenges that we need to focus on?  

Speakers included Minjeong Kim, UX and Product Designer at Coursera; Steven Williams, Coursera Instructional Designer & Project Manager, UCSF and Eren Bali, Co-Founder, CEO, Udemy. The last question of the evening asked each speaker their key take-away for the designers in the audience. Erin noted

There is an expert in everybody. An internal teacher. It’s nice to honor that.

Karin remarked,

Education should be like exercise. If we can evolve ourselves in that way, we’ll improve the world.

Minjeong feels that,

Learning is a lifestyle. In the future we expect people to curate their education portfolio.

And Steven closed with,

MOOC’s look traditional, but the environment is so new that it requires us to be on our toes at all times.

Service Design Network SF was founded in October 2013 by a multidisciplinary core team with strong ties to the local design community. We will be hosting monthly service design events and virtual discussions. Our aim is to ignite, strengthen and broaden the local community interested in the big tent of issue areas and themes addressed by service design approaches and methods.  Events are open to designers and non-designers alike. Our next event on Feburary 11th, 2014 is Sketchnoting for Service Design. Email me if you’re not on our mailing list and would like to be. Hope to see you at an event, soon.